Terms & Conditions

Definitions:
1. Imaginarium of Tears: Maurice Mikkers, established in The Hague, Chamber of Commerce no. 27367108.
2. Customer: the entity with whom Imaginarium of Tears has entered into an agreement.
3. Parties: Imaginarium of Tears and customer together.
4. Consumer: a customer who is an individual acting for Private purposes.

Applicability:
1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Imaginarium of Tears .
2. Parties can only deviate from these conditions if they have explicitly agreed upon in writing.
3. The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.

Offers and quotations:
1. Offers and quotations from Imaginarium of Tears are without engagement, unless expressly stated otherwise.
2. All offer or quotation is valid for a maximum period of 7 days from its date, unless another acceptance period is stated in the offer or quotation.
3. If the customer does not accept an offer or quotation within the applicable time frame, the offer or quotation will lapse.
4. Offers and quotations do not apply to repeated orders, unless the parties have agreed upon this explicitly and in writing.

Acceptance:
1. Upon acceptance of a quotation or offer without engagement, Imaginarium of Tears reserves the right to withdraw the quotation or offer within 3 days after receipt of the acceptance, without any obligations towards the customer.
2. Verbal acceptance of the customer only commits Imaginarium of Tears after the customer has confirmed this in writing (or electronically).

Prices:
1. All prices used by Imaginarium of Tears are in euros, are excluding of VAT and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.
2. Imaginarium of Tears is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time.
3. Increases in the cost prices of products or parts thereof, which Imaginarium of Tears could not foresee at the time of making an offer or the conclusion of the agreement, may give rise to price increases.
4. The consumer has the right to terminate an agreement as a result of a price increase as referred to in paragraph 3, unless the increase is the result of statutory regulation.
5. The price with regard to services is determined by Imaginarium of Tears on the basis of the actual working hours.
6. The price is calculated according to the usual hourly rates of Imaginarium of Tears , valid for the period in which he carries out the work, unless a different hourly rate has been agreed.
7. If the parties have agreed on a total amount for a service provided by Imaginarium of Tears , this is always a target price, unless the parties have explicitly agreed upon in writing on a fixed price, which cannot be deviated from.
8. Imaginarium of Tears is entitled to deviate up to 10% of the target price.
9. If the target price exceeds 10%, Imaginarium of Tears must let the customer know in due time why a higher price is justified.
10. If the target price exceeds 10%, the customer has the right to cancel the part of the order that exceeds the target price by 10%.
11. Imaginarium of Tears has the right to adjust prices annually.
12. Imaginarium of Tears will communicate price adjustments to the customer prior to the moment the price increase becomes effective.
13. The consumer has the right to terminate the contract with Imaginarium of Tears if he does not agree with the price increase.

Payments and payment term:
1. Imaginarium of Tears may, at the conclusion of the agreement, require a down payment of up to 50% of the agreed amount.
2. The customer must have paid the full amount within 7 days after delivery of the product.
3. Payment terms are considered as fatal payment terms. This means that if the customer has not paid the agreed amount at the latest on the last day of the payment term, he is legally in default, without Imaginarium of Tears having to send the customer a reminder or to put him in default.
4. Imaginarium of Tears reserves the right to make a delivery conditional upon immediate payment or to require adequate security for the total amount of the services or products.

Consequences of late payment:
1. If the customer does not pay within the agreed term, Imaginarium of Tears is entitled to charge an interest of 1% per month from the day the customer is in default, whereby a part of a month is counted for a whole month.
2. When the customer is in default, he is also due to extrajudicial collection costs and may be obliged to pay any compensation to Imaginarium of Tears .
3. The collection costs are calculated on the basis of the Reimbursement for extrajudicial collection costs.
4. If the customer does not pay on time, Imaginarium of Tears may suspend its obligations until the customer has met his payment obligation.
5. In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of Imaginarium of Tears on the customer are immediately due and payable.
6. If the customer refuses to cooperate with the performance of the agreement by Imaginarium of Tears , he is still obliged to pay the agreed price to Imaginarium of Tears.

Right of recovery of goods:
1. As soon as the customer is in default, Imaginarium of Tears is entitled to invoke the right of recovery with regard to the unpaid products delivered to the customer.
2. Imaginarium of Tears invokes the right of recovery by means of a written electronic announcement.
3. As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return the products concerned to Imaginarium of Tears , unless the parties agree to make other arrangements about this.
4. The costs for the collection or return of the products are at the expense of the customer.

Right of cancellation:
1. A consumer may cancel an online purchase during a cooling-off period of 14 days without giving any reason. provided that the product has not been used
the product is not specially tailored for the consumer or adapted to its special needs (like print’s)
the consumer has not renounced his right of cancellation
2. The reflection period of 14 days as referred to in paragraph I commences:
• on the day after the consumer has received the last product or part of 1 order
• as soon as the consumer has confirmed the purchase of digital content via the internet
3. The consumer can notify his right of cancellation via info@imaginariumoftears.com.
4. The consumer is obliged to return the product to Imaginarium of Tears within 14 days after the notification of his right of cancellation, after which period his right of cancellation will lapse.
5. The costs for return are due Imaginarium of Tears if the complete order is returned.
6. If the purchase costs and any other costs (such as shipping and return costs) are eligible for reimbursement according to the law, Imaginarium of Tears will refund these costs to the consumer within 14 days of receipt of the timely appeal to the right of withdrawal, provided that the consumer has returned the product to Imaginarium of Tears in time.

Suspension of obligations by the customer:
The customer waives the right to suspend the fulfilment of any obligation arising from this agreement.

Right of retention
1. Imaginarium of Tears can appeal to his right to retention of title and in that case retain the products sold Imaginarium of Tears to the customer until the customer has paid all outstanding invoices with regard to Imaginarium of Tears , unless the customer has provided sufficient security for these payments.
2. The right of retention of title also applies on the basis of previous agreements from which the customer still owes payments to Imaginarium of Tears .
3. Imaginarium of Tears is never liable for any damage that the customer may suffer as a result of using his right of retention of title.

Settlement:
The customer waives his right to settle any debt to Imaginarium of Tears with any claim on Imaginarium of Tears .

Retention of title:
1. Imaginarium of Tears remains the owner of all delivered products until the customer has fully complied with all its payment obligations
with regard to Imaginarium of Tears under whatever agreement with Imaginarium of Tears including of claims regarding the shortcomings in the performance.
2. Until then, Imaginarium of Tears can invoke its retention of title and take back the goods.
3. Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products.
4. If Imaginarium of Tears invokes its retention of title, the agreement will be dissolved and Imaginarium of Tears has the right to claim compensation, lost profits and interest.

Delivery:
1. Delivery takes place while stocks last.
2. Delivery takes place at Imaginarium of Tears unless the parties have agreed upon otherwise.
3. Delivery of products ordered online takes place at the address indicated by the customer.
4. If the agreed price is not paid on time, Imaginarium of Tears has the right to suspend its obligations until the agreed price is fully paid.
5. In the event of late payment, the customer is automatically in default, and hereby he cannot object to late delivery by Imaginarium of Tears .

Delivery period:
1. Any delivery period specified by Imaginarium of Tears is indicative and does not give the customer the right to dissolution or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.
2. The delivery period starts after the customer has signed the agreement to Imaginarium of Tears and is confirmed in writing or electronically by Imaginarium of Tears to the customer.
3. Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the contract. unless Imaginarium of Tears cannot deliver within [number of days late] or if the parties have agreed upon otherwise.

Actual delivery:
The customer must ensure that the actual delivery of the product’s ordered by him can take place in time.

Transport costs:
Transport costs are on behalf of the customer, unless the parties have agreed upon otherwise.

Packaging and shipping:
1. If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of which Imaginarium of Tears may not be held liable for any damage.
2. If the customer himself takes care of the transport of a product, he must report any visible damage to products or the packaging prior to the
transport to Imaginarium of Tears, failing which Imaginarium of Tears cannot be held liable for any damage.

Insurance:
1. The customer undertakes to insure and keep insured the following items adequately against fire, explosion and water damage as well as theft:
• goods delivered that are necessary for the execution of the underlying agreement
• goods being property of Imaginarium of Tears that are present at the premises of the customer
• goods that have been delivered under retention of title

2. At the first request of Imaginarium of Tears, the customer provides the policy for these insurances for inspection.

Storage:
1. If the customer orders products later than the agreed delivery date, the risk of any quality loss is entirely for the customer.
2. Any extra costs as a result of premature or late purchase of products are entirely at the customer’s expense.

Guarantee:
1. When parties have entered into an agreement with services included, these services only contain best-effort obligations for Imaginarium of Tears , not obligations of results.
2. The warranty relating to products only applies to defects caused by faulty manufacture., construction or material.
3. The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes made to the product, negligence or improper use by the customer, or when the cause of the defect cannot clearly be established.
4. The risk of loss, damage or theft of the products that are. the subject of an agreement between the parties, will pass on to the customer when these products are legally and/or factually delivered, at least are in the power of the customer or of a third party who receives the product for the benefit of the customer.

Performance of the agreement:
1. Imaginarium of Tears executes the agreement to the best of its knowledge and ability and in accordance with the requirements of good workmanship.
2. Imaginarium of Tears has the right to have the agreed services (partially) performed by third parties.
3. The execution of the agreement takes place in mutual consultation and after written agreement and payment of the possibly agreed advance by the customer.
4. It is the responsibility of the customer that Imaginarium of Tears can start the implementation of the agreement on time.
5. If the customer has not ensured that Imaginarium of Tears can start the implementation of the agreement in time, the resulting additional costs and/or extra hours will be charged to the customer.

Duty to inform by the customer:

1. The customer shall make available to Imaginarium of Tears all information, data and documents relevant to the correct execution of the agreement to in time and in the desired format and manner.
2. The customer guarantees the correctness, completeness and reliability of the information, data and documents made available, even if they
originate from third parties, unless otherwise ensuing from the nature of the agreement.
3. If and insofar as the customer requests this, Imaginarium of Tears will return the relevant documents.
4. If the customer does not timely and properly provides the information, data or documents reasonably required by Imaginarium of Tears and the execution of the agreement is delayed because of this, the resulting additional costs and extra hours will be charged to the customer.

Intellectual property:
1. Imaginarium of Tears retains all intellectual property rights (including copyright, patent rights, trademark rights, design and design rights, e.tc). on all designs, drawings, writings, data carriers or other information, quotations, images, sketches, models, scale models, etc., unless parties have agreed otherwise in writing.
2. The customer may not copy or have copied the intellectual property rights without prior written permission from Imaginarium of Tears, nor show them to third parties and/ or make them available or use them in any other way.
3. All tears and information supplyed by the customer regarding this artproject, becomes intellectual property of Imaginarium of Tears. It allowes Imaginarium of Tears to freely use the artwork and given information for all future purposes.

Confidentiality:
1. The client keeps any information he receives(in whatever form) from Imaginarium of Tears confidential.
2. The same applies to all other information concerning Imaginarium of Tears of which he knows or can reasonably suspect that it is secret or confidential, or of which it can expect that its disclosure may cause damage to Imaginarium of Tears .
3. The customer takes all necessary measures to ensure that he keeps the information referred to in paragraphs 1 and 2 secret.
4. The obligation of secrecy described in this article does not apply to information:
• which was already made public before the customer heard this information or which later became public without being the result of a violation of the customer’s duty to confidentiality
• which is made public by the customer due toa legal obligation
5. The confidentiality obligation described in this article applies for the duration of the underlying agreement and for a period of 3 years after the end thereof.

Penalty’s:
1. If the customer violates the articles of these general terms and conditions about secrecy or intellectual property, then he forfeits on behalf
of Imaginarium of Tears an immediately due and payable fine of € 1000 if the customer is a consumer and € 5000 if the customer is a company, for each violation and in additional amount of 5% of the aforementioned amount for each day that this violation continues.
2. No actual damage, prior notice of default or legal proceedings are required in forfeiting the fine referred to in the first paragraph of this article.
3. The forfeiture of the fine referred to in the first paragraph of this article shall not affect the other rights of Imaginarium of Tears including its right to claim compensation in addition to the fine.

Indemnity:
The customer indemnifies Imaginarium of Tears against all third-party claims that are related to the products and/or services supplied by Imaginarium of Tears .

Complaints:
1. The customer must examine a product or service provided by Imaginarium of Tears as soon as possible for possible shortcomings.
2. If a delivered productor service does not comply with what the customer could reasonably expect from the agreement, the customer must inform Imaginarium of Tears of this as soon as possible, but in any case within I month after the discovery of the shortcomings.
3. Consumers must inform Imaginarium of Tears of this within two months after detection of the shortcomings.
4. The customer gives a detailed description as possible of the shortcomings, so that Imaginarium of Tears is able to respond adequately.
5. The customer must demonstrate that the complaint relates to an agreement between the parties.
6. If a complaint relates to ongoing work, this can in any case not lead to Imaginarium of Tears being forced to perform other work than has-been agreed.

Giving notice:
1. The customer must provide any notice of default to Imaginarium of Tears in writing.
2. It is the responsibility of the customer that a notice of default actually reaches Imaginarium of Tears (in time).

Joint and several Client liabilities:
If Imaginarium of Tears enters into an agreement with several customers, each of them shall be jointly and severally liable for the full amounts due to Imaginarium of Tears under that agreement.

Liability of Imaginarium of Tears:
1. Imaginarium of Tears is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence.
2. If Imaginarium of Tears is liable for any damage it is only liable for direct damages that results from or is related to the execution of an agreement.
3. Imaginarium of Tears is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
4. If Imaginarium of Tears is liable, its liability is limited to the amount paid by a closed(professional) liability insurance and in the absence of (full)payment by an insurance company of the damages the amount of the liability is limited to the(part of the) invoice to which the liability relates.
5. All images, photos, colours, drawing, descriptions the website or in a catalogue only indicative and are only approximate and cannot Lead to any compensation and/or(partial) dissolution of the agreement and/or suspension of any obligation.

Expiry period:
Every right of the customer to compensation from Imaginarium of Tears shall, in any case, expire within I2 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 of the Dutch Civil Code.

Dissolution:
1. The customer has the right to dissolve the agreement if Imaginarium of Tears imputably fails in the fulfilment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance.
2. If the fulfilment of the obligations by Imaginarium of Tears is not permanent or temporarily impossible, dissolution can only take place after Imaginarium of Tears is in default
3. Imaginarium of Tears has the right to dissolve the agreement with the customer if the customer does not fully or timely fulfil his obligations under the agreement or if circumstances give Imaginarium of Tears good grounds to fear that the customer will not be able to fulfil his obligations properly.

Force majeure:
1. In addition to the provisions of article 6:75Dutch Civil Code, a shortcoming of Imaginarium of Tears in the fulfilment of any obligation to the customer cannot be attributed to Imaginarium of Tears in any situation independent of the will of Imaginarium of Tears , when the fulfilment of its obligations towards the customer is prevented in whole or in part or when the fulfilment of its obligations cannot reasonably be required from Imaginarium of Tears
2. The force majeure situation referred to in paragraph 1 is also applicable – but not limited to : state of emergency (such as civil war, insurrection, riots natural disasters, etc.);defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages.
3. If a situation of force majeure arises as a result of which Imaginarium of Tears cannot fulfill one or more obligations towards the customer, these obligations will be suspended until Imaginarium of Tears can comply with it.
4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part.
5. Imaginarium of Tears does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.

Modification of the agreement:
If, after the conclusion of the agreement and before its implementation, it appears necessary to change or supplement its contents, the parties shall timely and in mutual consultation adjust the agreement accordingly.

Changes in the general terms and conditions:
1. Imaginarium of Tears is entitled to amend or supplement these general terms and conditions.
2. Changes of minor importance can be made at any time.
3. Major changes in content will be discussed by Imaginarium of Tears with the customer in advance as much as possible
4. Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions.

Transfer of rights:
1. The customer cannot transfer its rights deferring from an agreement with Imaginarium of Tears to third parties without the prior written consent of Imaginarium of Tears
2. This provision applies as a clause with a property law effect as referred to in Section 3:83 (2) Dutch Civil Code.

Consequences of nullity or annullability:
1. If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions.
2. A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Imaginarium of Tears had in mind when drafting the conditions on that issue.

Applicable law and competent court:
1. Dutch law is exclusively applicable to all agreements between the parties.
2. The Dutch court in the district where Imaginarium of Tears is established is exclusively competent in case of any disputes between parties, unless the law prescribes otherwise.

Drawn up on 01 January 2016 .